Welcome to Eudaimonya.com

Eudaimonya.com is a marketplace where you can sell your handmade goods, Health and Wellness Products and services directly to buyers around the United Kindom – England, Scotland, Wales and Northern Ireland. We want to make sure that you and your buyers have a positive experience on Eudaimonya.com. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use . By opening a Eudaimonya.com shop, you’re agreeing to this policy and our Terms of Use.

  1. Selling Basics
    a. What can be sold on Eudaimonya
    b. What can’t be sold on Eudaimonya
    c. Managing your Eudaimonya shop
    d. Seller Standards
    e. Selling Fees
  2. Being part of the Eudaimonya Community
    a. Creating and Uploading Content
    b. Privacy and Protecting Personal Information
    c. Communication Standards
    i. Messages
    ii. Forums/Teams
    iii. Communicating Cancellations
  3. Feedback, Cases and your Success
    a. Reviews
    b. Eudaimonya’s Case System
    c. Eudaimonya’s Purchase Protection Programme for Sellers
    d. Your Seller Account and Eudaimonya’s Terms

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on Eudaimonya.com

a. What can be sold on Eudaimonya.com

Eudaimonya.com is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Eudaimonya must be handmade, A product or service that is certified to aid and promote good health and wellness. All service providers must display a valid insurance document and certifications that prove they are capable and legally able to perform that service. 

Handmade items are items that are made and/or designed by you, the seller. Read our full Handmade Policy here.

If you sell handmade items, you agree that:

  1. All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
  2. You accurately describe every person involved in the making of an item in your shop in your About section.
  3. You are using your own photographs or video content – not stock photos, artistic renderings, or photos used by other sellers or sites. 

If you are selling personalised or made-to-order items in the Handmade category, you agree that:

  1. All listings are available for purchase at a set price.
  2. If you are using photographs of previous work with options for customisation (like colour choices) included in the listing, it is clear in your description that the photos shown are just examples.

We encourage you to be transparent about how your products were made and where your materials come from. You are encouraged to disclose whether your items have social or environmental attributes, such as organic, sustainable, natural and recycled

b. What can’t be Sold on Etsy

Even if they otherwise meet our marketplace criteria, prohibited items, services and intellectual property policies, are not allowed to be sold on Etsy. All listings must offer an item for sale (which includes digitally delivered items, and can also include reserved listings). You may not create a Eudaimonya listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale.

Keep in mind that members or, in some cases third parties, may flag listings that appear to violate our policies for Eudaimonya review. Eudaimonya may remove any listings that violate our policies. Eudaimonya may also suspend or terminate your account for any violations and you’ll still have to pay any outstanding fees on your Eudaimonya statement. 

You can find more information in our Fees and payments policy.

If you are raising money on behalf of a charity, you must obtain that charity’s consent. 

c. Managing your Eudaimonya.com Shop

Your shop represents you and your business to the Eudaimonya.com community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Eudaimonya, you agree that you will:

  1. Provide honest, accurate information to Eudaimonya.com and in your “About Section.”
  2. Honour your Shop Policies.
  3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Eudaimonya’s policies. Accurately represent your items in listings and listing photos.
  4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to support@eudaimonya.com.
  5. Not engage in fee avoidance.
  6. Not create duplicate shops or take any other action (such as manipulating clicks, baskets or sales) for the purpose of shilling, manipulating search or circumventing Eudaimonya’s policies.
  7. Not coordinate pricing with other sellers.

d. Seller Standards.

By listing a product for sale on Eudaimonya.com, you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Eudaimonya.com assumes no responsibility for the accuracy, labelling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Eudaimonya.com may reach out to you if your shop fails to meet Eudaimonya’s Seller Service Level Standards.

By selling on Eudaimonya.com, you agree to:

  1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country. 
  2. Respond to Messages in a timely manner.
  3. Honour the commitments you make in your shop policies.
  4. Resolve disagreements or order issues directly with the buyer. In the unlikely event that you can’t reach a resolution, Etsy can help by contacting support@eudaimonya.com 
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. 

e. Selling Fees

Sellers may be charged for using some of Eudaimonya’s services. There are fees associated with selling.

. You can find information on fees in the Fees and Payments Policy.

2. Being a Member of the Eudaimonya.com Community

At Eudaimonya, everyone is expected to treat fellow members of the Eudaimonya community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content

As a member of Eudaimonya, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

  1. Contains hateful or derogatory language or imagery, or any content that is subject to Anti-Discrimination and Hate Speech.
  2. Contains threats, harassment, extortion, or violates our rules about interference;
  3. Violates someone else’s intellectual property rights;
  4. Is false, deceptive, or misleading;
  5. Contains unsolicited advertising or promotions, requests for donations, or spam;
  6. Contains private information, whether it is your own, or someone else’s;
  7. Encourages or facilitates a transaction that evades the Eudaimonya checkout process;
  8. Contains prohibited medical drug claims;
  9. Sexualises minors under the age of 18;
  10. Violates any of the rules described in our Prohibited Items Policy.

Members may not use Eudaimonya.com services such as Messages, Favourites, or Collections to make inappropriate use of otherwise compliant content, whether overtly or through contextualisation. This includes, for example, the aggregation of content with the intent of sexualising minors.

b. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Eudaimonya.com user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Eudaimonya users with whom you interact. Your privacy policy must be compatible with this policy and Eudaimonya’s Terms of Use, and Eudaimonya’s Privacy Policy.

In particular, when you sell using our Services (subject to this Policy), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Eudaimonya-related communications or for Eudaimonya-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Eudaimonya policies and laws, you may not add any Eudaimonya member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Eudaimonya and you are found to be joint data controllers of personal information, and if Eudaimonya is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold Eudaimonya (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable lawyer fees) in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

c. Communication Standards

i. Messages

With Eudaimonya’s “Messages”, you have the ability to communicate directly with your buyers or other Eudaimonya members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations or spam;
  2. Harassing or abusing another member or violating Anti-Discrimination laws.
  3. Contacting someone after they have explicitly asked you not to;  
  4. Interfering with a transaction or the business of another member;
  5. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Eudaimonya, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Eudaimonya.com. Examples of interference include:

  1. Contacting another member via Messages to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Creating or using an independent buyer account to maliciously up-vote another shop’s negative reviews in order to position those reviews more prominently.

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

ii. Forums 

Forums are public spaces provided by Eudaimonya where sellers can connect, but there are communication standards that must be followed. 

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

European Union Right of Withdrawal

Buyers in the European Union (EU), and in parallel buyers in the UK, may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any or no reason. The details of this right vary by EU member state or in the UK. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state or in the UK. 

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

Sellers may still cancel an order and work toward a resolution with a buyer as they see fit for policies applied to their shops, such as the digital items policy.

3. Feedback, Cases and Your Success

a. Reviews

Reviews are a great way for you to build a reputation on Eudaimonya.com.

Buyers can leave a review, including a one to five star rating, within 100 days from the earlier date of their item being delivered (where the delivery company’s delivery record is available) or their item’s max estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Buyers of digital items can leave a review for 100 days from the first time they download the item or within 12 months of purchase (whichever happens first). Buyers can edit their review, any number of times during that 100 day period.

On the rare occasion you receive an unfavourable review, you can reach out to the buyer or leave a response.

In addition to our rules for Creating and Uploading Content in Section 2a, reviews and your response to reviews may not:

  1. Contain graphic, mature, or obscene language or imagery.
  2. Be about things outside the seller’s control, such as a delivery company, Eudaimonya or a third party.
  3. Include shilling or otherwise falsely inflate a shop’s review score;  
  4. Undermine the integrity of the Reviews system.

b. Eudaimonya.com’s Case System

The Case system is how a buyer notifies Eudaimonya.com of an order issue or dispute that they’re unable to resolve with a seller, in order for Eudaimonya to help them reach a resolution. Buyers must contact sellers directly via the Help with Order link and attempt to resolve any outstanding issues before opening a case on Eudaimonya. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. Once a buyer contacts you to notify you of a problem with an order, you will have 48 hours to resolve the issue. If the issue is unresolved in this time frame, a case may be opened by the buyer. Once a case has been opened, Eudaimonya will assist in the resolution of the case between the buyer and seller. This may include, but is not limited to, automatically closing the case and issuing a refund to the buyer, or reviewing the case further to help the buyer and seller resolve it as quickly as possible.

Eudaimonya.com reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.

Eudaimonya may request your assistance in resolving a case opened against your shop. By using Eudaimonya’s case system, you understand that Eudaimonya may use your personal information for the purpose of resolving disputes with other members. For more information on our privacy policy, click here.

c. Your Seller Account and Eudaimonya’s Terms

In order to keep Eudaimonya.com safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Eudaimonya.com may take actions such as limiting visibility of your account, placing restrictions or reserves on your payments account, or suspending your Eudaimonya.com account, in accordance with our Terms of Use, including this Policy. When appropriate and permitted by law, Eudaimonya will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. 

In addition, we may limit the visibility of listings in the interest of keeping Eudaimonya.com safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Services. While these listings or ads may have limited visibility, they are still discoverable in search.

Eudaimonya.com may make changes to onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

If Eudaimonya.com has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content to some or all users, or suspend or terminate your account (and any accounts Eudaimonya.com determines are related to your account) and your access to the Services. Generally, Eudaimonya.com will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

Need help?

Contact us at support@eudaimonya.com for questions.